Frequently Asked Questions
If you don't find your question below, please email us at enchantingfleur.rentals@gmail.com
We're here to assist you and address any inquiries you may have!
General
- How can I find instructions on renting your products?
Each Product Page has a "Rental Process section" with summarized instructions. For your convenience, we have compiled a detailed guide on our "How to Rent" Page which you can visit by clicking here.
- How do payments work?
We offer 2 payment options: All payment is due up front, or via SHOP PAY which splits it into 4 payments. Both options will be visible at checkout.
Delivery & Set ups
- What distance is included in your delivery?
Our prices include delivery within 30 miles of our warehouse in Maineville, OH (45039).
If you cannot determine if your event qualifies for free delivery, email us your address at enchantingfleur.rentals@gmail.com and we will be happy to let you know!
We also deliver from 30 to 130 miles of 45039 for an additional fee.
- How much does delivery cost?
Outside of our free delivery range, additional fees applies:
- 01 to 30 miles = no milage fee
- 31 to 50 miles: $2/mile
- 51 to 130 miles: $1,900 minimum spent on rentals products + $2/mile
Please note that 2 round trips are required: one for set up, one for pick up.
- What does it mean when it says price is for 1 setup/location only?
This means that the price you pay for a floral product is for our team to set this item up one time, at one location.
Additional fees will apply if the desired rental product is to be moved to another set up, for example from the ceremony to the reception, or anywhere else. The standard additional set up fee is 15% of the rental product price, assuming it is within the same venue/location.
Don't hesitate to contact us for a personalized quote at enchantingfleur.rentals@gmail.com !
- Can my floral products be moved from my ceremony to my reception space?
Of course! And we actually recommend it, so that you and your guests can enjoy your dream florals all day long.
Floral Pillars and Floral Urns can only be moved & handled by a Team Member of Enchanting Fleur.
Ground Florals may be moved by an insured coordinator or wedding planner with Enchanting Fleur's prior written authorization. Please contact us to discuss further.
Please note additional fees will apply when Enchanting Fleur is to move your florals to another set up.
Under no circomstances can our products be moved by you or your guests.
The Products
- Can I see your products in person?
We do not meet to show you these products because they are too big and cumbersome to transport for these kind of appointments. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @enchantingfleur.rentals. We also offer open houses to see the items at different venues, or loan our bouquet to bridal shops for brides to see a sample of our work. Please subscribe to our newsletter or email us for an upcoming open house date or bouquet loan.
- Am I able to add in any color to the arches/ground florals?
Absolutely! For a small fee, we are able to add in pop of other colors to our floral products. Please note that we are not able to remove any of the existing florals; but we can add in more florals on top of them.
Color customization starts at $200 for the Floral Urns, and $300 for the Floral Pillars or Ground Florals.
- Can I request additional floral arrangements to be made?
While Centerpieces, personal flowers for the bridal party, and other arrangements are currently not part of our offering, we are working towards it. Send us an email at enchantingfleur.rentals@gmail.com, tell us what you need and we will provide you a quote!
- Are you going to make other designs with different color palettes?
Of course! We are still at the conception stage now, so don't hesitate to submit your request and we will let you know if your color palette is in our books.
- I love your style and want you to flower my whole event with my color palette. Can you do this?
We would love to provide you with a full customed floral design service! If your event is at least 6 months out, we would be happy to discuss with you, hear about your vision and provide you with a quote! Book a consultation here.
Availability
- My event date is not available! What should I do?
Email us at enchantingfleur.rentals@gmail.com and we will add you to our waitlist! We will inform you ASAP if anything has changed and something becomes available on your date.
Our team is currently available on weekend days only. If your event is on a week day, contact us and we will see if we can make it happen!